PAYMENT

We accept payments with MIR, VISA, MasterCard, UnionPay and JCB as well as through Apple Pay, Google Pay and Samsung Pay.

All payments are made through SBERBANK PJSC.

If any payment problems occur, contact technical support                  8 (800) 250-28-32

If you have chosen courier delivery, you can pay in cash after receiving the order.

DELIVERY WITHIN RUSSIA

By Russian Post within 1 to 7 working days. Free delivery on orders over 30 ml.

A one-day-rush is possible. The cost depends on the region and the parcel weight. Delivery to the point of issue or courier door-to-door are possible. 

You can collect the order yourself at our lab. (Maerchaka 10, lab. 17-13, Krasnoyarsk) by appointment. 

INTERNATIONAL DELIVERY

The cost is calculated individually as it depends on the region and the parcel weight.

RETURN AND EXCHANGE

RETURN OF GOODS OF PROPER QUALITY

1. A good quality product is considered to be the product that has remained market condition and consumer appeal.

2. By a resolution of Government of the Russian Federation №55 of January 19, 1998, perfumes and cosmetics of proper quality cannot be returned or exchanged (rev. resolution of Government of the Russian Federation №1222 of 20.10.1998).

RETURN OF GOODS OF IMPROPER QUALITY

1. Goods of improper quality are those goods that fail to meet the requirements for this category of goods in regulatory legal acts and normative documents, or consumer contract terms.
2. In case of return of a good of improper quality, the cost of the good and its delivery will be returned to the customer.
3. You can return only the goods bought at “Metaphysica Parfums” online store and only from the customer who placed the order. Goods purchased in other stores are non-refundable.
4. If you discover defects on the good after receiving it (when the courier left/when you left the point of issue or the Russian Post office), you need to write an application on the return of the good and e-mail metaphysica.parfums@yandex.ru the application scan or photo together with the good of improper quality. Applications are accepted within 7 calendar days from the order receiving. Three photos (a photo of the good, a head-shot of the defect and a photo with the good’s production and expiration dates) must be attached to the application e-mail.
5. If you discover defects on the good in the moment of courier delivery or while receiving it at the point of issue, you should make an amount and quality deviation report. When a delivered good is found to be defective, you renounce the order by drawing up a release form.

If you discover defects on the good while receiving it at the Russian Post office, you need to write an application on the return of the good and e-mail it to metaphysica.parfums@yandex.ru together with the good’s photos.

6. In case of any questions, please contact the Customer Support Service (+79135345134) or e-mail metaphysica.parfums@yandex.ru
7. Requirements for the return of the amount of money paid for the goods is subject to review within 10 days from the day of pursuing the claim (article 22 of the Law of the Russian Federation “On the Consumer Protection Act”). The cost of the returned good will be returned to the customer within 10 days from the day of pursuing the claim for the return of goods of improper quality.

The privacy policy explains to the users of the resource (website or mobile app), why their personal information is collected and how it will be used. The privacy policy of the resource (website or mobile app) must provide users with the following guarantees:

Safety and confidentiality of customers’ personal information
Using the information provided by the user solely for the purpose of communicating with them, which includes sending e-mail notifications. The main condition of the resource (website or mobile app) privacy policy is maximum transparency. After reading the privacy policy, user should get a complete understanding of the purpose of providing their personal data and how it will be kept, processed and protected. 

Terms and conditions or a user agreement is an agreement between a user of the resource (website or mobile app) on one hand and the resource (website or mobile app) on the other hand, where a number of conditions between the parties are written.

The user agreement regulates the relationship between user and the resource (website or mobile app).

The user agreement defines legal aspects of the Internet activities. It is a public offer, by joining which the website visitor receives the rights and obligations determined by the owner of the resource (website or mobile app).

For payment (entering your card details) you will be redirected to the payment gateway of SBERBANK PJSC. Connection to the payment gateway and communication of information is transferred in protected mode encrypted using the SSL. If your bank supports the secure online payments technology as Verified by Visa, MasterCard Secure Code, MIR Accept or J-Secure, you may also need to enter a special password to make a payment.

This website supports 256-bit encryption. SBERBANK PJSC ensures the confidentiality of the reported information. The entered information will not be provided to the third parties, except in cases determined by the Law of the Russian Federation. Payments with bank cards are to be made in strict accordance wih the requirements of the payment systems such as MIR, Visa Int., MasterCard Europe Sprl, JCB.

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